What happens if there is an issue with my order?
If you encounter any issues with your order, such as receiving a defective product or finding an error in the printing, please contact our customer support team as soon as possible. We will work closely with Printful to address the issue promptly and ensure that you receive a satisfactory resolution.
Can I cancel or modify my order?
Once you have placed your order on our website, it is immediately forwarded to Printful for production. Changes or cancellations can only be made if the production process has not yet started. To request any changes or cancellations, please reach out to our customer support team as soon as possible, and we will assist you based on the status of your order.
What is the return policy for products fulfilled by Printful?
Our return policy for products fulfilled by Printful aims to ensure your satisfaction. If you receive a defective product or encounter an error in the printing, please contact our customer support team within 30 days of receiving your order. We will assess the situation and work with Printful to provide the necessary assistance and resolution.
How can I contact customer support for further assistance?
If you have any additional questions or require further assistance, our dedicated customer support team is here to help. You can reach out to us by visiting our website and accessing the "Contact Us" page. There, you will find options to submit a support ticket or engage in a live chat with our representatives. We are committed to providing timely and helpful support to address your inquiries and concerns.
How long does it take to fulfill my order?
The fulfillment time for your order depends on the specific product and production techniques involved. On average, it takes 2-7 business days for Printful to fulfill an order. This includes the production of your customized product and its packaging. Keep in mind that the fulfillment time does not include shipping time.
What is the fulfillment process for orders placed on our website?
When you place an order on our website, we partner with Printful, a trusted print-on-demand service. Once you complete your purchase, we forward your order details and design specifications to Printul. They handle the production, packaging, and shipping of your custom-designed products.